With every passing year, new partnerships are made between NJ 2-1-1 and government and community organizations. These partnerships establish clear pathways for people to follow when help is needed. In celebration of national 2-1-1 Day, we celebrate how 2-1-1 makes help happen in New Jersey.
In 2016 NJ 2-1-1 connected 363,627 people with services they might otherwise have missed. NJ 2-1-1 community resource specialists answered 155,737 calls for assistance. Another 5,835 calls were forwarded directly to state hotlines. Our website received 202,055 visitors.
Our partnerships with United Ways across New Jersey, as well as state and local government help connect people in-need with existing services and programs. In 2016 our partnerships and special initiatives took us above and beyond traditional information and referral and enabled us to make help happen. See our Year in Review.
Since 2005 NJ 2-1-1 has been providing residents of our state with connections to essential resources that often move callers in crisis from despair to hope. “While many of the calls we receive come from families who are looking for solutions to the most basic of needs like utility assistance, food and affordable housing,” states NJ 2-1-1 board president Gina Plotino, “we answer calls for many
other things too, such as mental health counseling, childcare or transportation. Call 9-1-1 for emergencies. Call 2-1-1 for everything else.” With a resource database of nearly 3,000 agencies and more than 10,000 programs and services, NJ 2-1-1 is the easiest place to start to find a solution to any problem relating to health and human service needs.
Source: A February 10, 2017 email titled, “The Easiest Place to Start” from the Executive Director of the NJ 2-1-1 Partnership.